Penticton Citizen Survey

The City of Penticton launches its annual Citizen Survey today to gauge resident satisfaction and outline citizen priorities as part of its commitment to improving customer service.

“This survey is part of the City of Penticton's continuing effort to seek input from the public in pursuit of service excellence,” said Deputy Mayor Wes Hopkin. “Understanding how the City of Penticton is serving its residents helps the organization plan and budget appropriately.”

A phone survey will be conducted over the course of the next two weeks to randomly poll a sample of City of Penticton residents. The survey categories cover areas such as citizens' perceptions on quality of life, satisfaction with various city services, preferred communications channels and what they would advise the City do when facing budget demands.

This is the second year the City has initiated a Citizen Survey, and response data from 2012 will be compared with results from 2013 for comparative data. This allows the City to measure progress year over year. Citizen Survey findings will be presented to Council this fall.

Residents who are not contacted by phone are invited to take part in the process by completing the online version of the survey. Citizens have until Sept. 23, 2013 to complete the survey online.