Information About Your Utility Account
Inquiries
- City Utility bills are mailed monthly with electric accounts read or estimated each month & water accounts billed a basic charge monthly & actual consumption twice yearly (usually June & October).
- If there appears to be an error on your bill, please contact our utility staff at (250) 490-2489 with in five (5) days of receipt of your bill.
- Current rate schedules are available from our Fees & Charges Bylaws section or at the Electric & Water counter in City Hall.
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Payments
- The City offers the following payment options to customers:
- Pre-authorized Payment Plan (A convenient way to pre-pay your property taxes in 10 monthly installments & earn interest! How to Enroll )
- Telephone or PC Banking (sign up with your financial institution)
- Payment by Mail or Courier
- In Person to the cashiers at City Hall (8:30 AM - 4:30 PM Monday - Friday, except holidays)
- City Hall External Drop Box (24 hours/day, 7 days per week)
- Drop Boxes in the Shopping Centre Financial Institutions (CIBC in Cherry Lane, Valley First in Peachtree - during banking hours)
- The City accepts the following tender types: cash, cheques, debit cards, money orders, bank drafts, travelers' cheques & electronic bank transfers.
- When paying in person, please present the entire bill to the City Hall cashier. If paying by mail, courier or drop boxes, please write your account number on your cheque or money order & include the payment stub portion of the bill with your remittance.
- Payments are applied firstly to any arrears owing & secondly to current charges.
- The due date shown on your bill is the date when Current Charges are due. Any Arrears should be paid as soon as you receive your bill.
Discounts
- A 10% discount will be applied to current charges (excluding GST) providing payment is received by the due date shown.
- Please allow sufficient time for payments to reach City Hall by the due date. Payment must be RECEIVED by the City on or before the due date in order to qualify for the discount.
Contact Us
Please direct all correspondence & inquiries to:
The City of Penticton
c/o Utilities Staff
171 Main Street
Penticton, BC - V2A 5A9
Phone: (250) 490-2489
Fax: (250) 490-2422
Email: utilities@penticton.ca
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- "High Risk" Premises/Tenants
- Illegal Power Diversion
- Bed & Breakfast Facilities
- Transfer To Taxes
- Final Billings
- Unpaid Final Accounts
- Estimated Billings
- Service To More Than One Premise
- Cycle & Walk Sequence Assignments
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Utility Policy
The City of Penticton's policy for utilities is a 25 page document in .PDF file form.
Utility Policy details
include:
- Application For Service
- Meter Readings & Billings
- Cold Weather Policies
- After-Hours Call-Outs
- Returned Cheques
- Customer Payment Options
- Disconnection For Non-Payment
- Delinquent Accounts
- Prompt Payment Discount
- Account Information/Histories
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Complete
Utility Policies (66KB .PDF
file**) 
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(**Note: .PDF files require the Acrobat
Reader plug-in)
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