Mission Statement
Our mission is to generate accurate utility
and property tax billings and to efficiently collect City revenues.
We strive to carry out this mission in a professional and friendly
manner and to respond to customer needs promptly and courteously.
Tax Information 
Utility
Policies
Collection Services
1. Provide accurate billing and collection of utility
and property tax accounts.
2. Accept and process all incoming City revenues.
3. Respond to both external and internal inquiries
of a varied nature (i.e. tax, utility, traffic, dog tag, transit, etc.)
and from a variety of sources (i.e. inquiries from the public law and
real estate firms, financial institutions, the media, City departments,
other government agencies, etc.).
4. Sell dog tags, bus tickets and passes, municipal
licence decals and other miscellaneous items.
5. Maintain accurate tax related rolls (i.e. local
improvements, irrigation, sewer, garbage, etc.).
6. Accept and process applications for the provision
and/or termination of electric and water services.
7. Accept and process applications for the City's
"Pre-authorized Payment Plan".
8. Act as liaison to other City departments, other
government agencies (i.e. B.C. Assessment, RDOS, Municipal Affairs, Government
Agent's Office, Social Services, etc.) as well as outside interests (members
of the public, law firms, real estate companies, property management firms,
registered owners of rental properties, etc.).
9. Act as agents for the Province in matters such
as homeowner grants, tax deferments, assessment inquiries, etc.
10. Provide a tax and utility account search service
to law, real estate and banking firms.
11. Deal with the collection of unpaid utilities
via cutoffs, transfers to taxes, withholding of services, etc.
12. Maintain the traffic ticket register and related
records.
13. Deal with the public, RCMP, bylaw enforcement
officers, collection agency, etc. with regards to traffic tickets and
MTI's.
14. Primary contact with collection agency with respect
to all City accounts assigned for collection.
15. Read and inspect meters for approximately 15,000
electric accounts as well as maintain an efficient walk sequence system.
16. Act as agent and liaison for WKP Powersense programs.
17. Provide a welcoming, inquiry and referral service
to both newcomers and repeat visitors to City Hall.
18. Carry out data entry of accounts payable, payroll
timecards and journal entries as well as meter readings as required.
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