The City of Penticton Bylaw Services provides citizens with a variety of services related to regulatory issues. Bylaw Enforcement Officers work primarily on a reactive, complaint-driven, basis. Bylaw Services is committed to the delivery of professional bylaw enforcement in a timely and effective manner, and in accordance with Council direction.
Contact Bylaw Services:
Phone: 250-490-2440, Monday - Friday, 8:00am-4:30pm
For Bylaw Officer response from 4:30pm-8:30pm, Monday to Friday, please call 250-809-4367.
Fax: 250-490-2502 or Email: firstname.lastname@example.org
Bylaw Services attempts to gain compliance firstly, through education and communication and ultimately, where required, through enforcement actions such as issuing tickets or seeking stronger legal solutions.
Our primary goals are:
- Public safety.
- Maintaining community standards, which contribute to improving the quality of life in Penticton; and
- Managing behavioral and nuisance issues so as to promote a harmonious living environment.
The City of Penticton’s Bylaw Services Department investigates numerous complaints each year. To serve you better, bylaw complaints are handled as follows:
- A complaint is received (by emailing email@example.com or over the phone, 250-490-2440). Please include your name, address, phone number, relationship to the property or individual that you are making the complaint about, and the issue. This information is strictly confidential and will not be released to anyone without the informant’s consent, or if required in an adjudication hearing or a court of law through due process. Anonymous complaints are not accepted.
- The call will be triaged by the Bylaw Intake Officer and assigned to an investigating officer based on severity levels. (i.e. Safety risk, Complainant history, Home owner history).
- The investigating officer initially visits the complaint location and assesses the complaint. The complaint will be discussed with the violator or, if no one is located on this property but it is evident that someone is occupying the property, a Remedial Notice is posted at the property describing the action to be taken by violator. If the property looks vacant, a letter is sent to the property owner specifying the bylaw violation and the action required to remedy the violation prior to a specified date.
When the specified compliance date has expired and the violation remains unresolved the officer may initiate legal action to resolve the violation.
The Bylaw Intake Officer will communicate the status of the file to the complainant during and upon completion of the file. Any additional questions from the complainant will be addressed by the Investigating Officer.
What are the different types of offence notices?
Bylaw Offence Notice (Handwritten or Computer Generated)
- May be issued to a person, company, or vehicle
- Used for first time offenders or minor offences.
- Disputes are heard by a dispute resolution adjudicator appointed by the province and held at the local government level.
- Fines of up to $500 per offence.
Municipal Ticket Information (Handwritten)
- May be issued to a person or company.
- Used for repeat offenders or more serious offences.
- Disputes are heard in the Provincial Court of B.C., usually heard by a Judicial Justice of the Peace (JJP)
- Fines of up to $1,000 per offence.
Longform Information (Summons issued by Provincial Court Registry)
- May be issued to a person or company.
- Used for repeat offenders, serious offences, or situations were a court order may be requested.
- Case is heard in the Provincial Court of B.C. before a Judicial Justice of the Peace (JJP) or a Provincial Court Judge.
- Fines of up to $10,000 per offence, 6 months in jail, or a court order may be issued.
The City of Penticton's Bylaws promote community liveability by maintaining the health, safety and general wellness of the community. Bylaws assist in maintaining community standards such as: Noise, Unsightly Property, Parking/Traffic, Smoking, etc. To view the most updated City Bylaws, you can use our Bylaw Search.
Tenant Complaints & Health Disputes
Unfortunately the City has no involvement with these types of issues. Persons wishing to file complaints or Inquire about Health Issues and Tenancy Complaints regarding their rental unit are to contact the Residential Tenancy Branch or by phone: (1-800-665-8779)
The City of Penticton Good Neighbour Bylaw 2012-5030 [PDF - 1.2 MB] is a bylaw that regulates or prohibits making or causing noises or sounds that disturb the quiet, rest, peace, enjoyment or convenience of individuals or the public.
The most common complaints received by the Bylaw Services include barking dogs, loud music, and noise caused by heavy machinery and construction activity. Barking dog noise can be directed to Dog Control Officers at 250-492-3801 or firstname.lastname@example.org
Depending on the nature of the complaint, a City representative may be dispatched to the scene of difficulty, or a letter may be sent to the individual or company that is alleged to be causing the noise, advising them of the complaint and requesting compliance. In order to ensure proper investigation and positive outcome please complete the Noise Log as part of your complaint. You will be contacted by a Bylaw Officer within 48 hours to confirm status of your complaint.
Daily Log of Noise Concerns [PDF - 99 KB]
Noise due to construction shall not be caused before 7:00 am and after 10:00 pm Monday to Sunday and on statutory holidays. Special exemptions are granted under Section 6 of the Good Neighbour Bylaw.
Noise caused by a dog that is persistent and creates a disturbance by its cries, barks, or howls is prohibited at any time. Please contact Dog Control at 250-492-3801 to report these disturbances. See Responsible Dog Owner Bylaw 2015-27.
Should you wish to report a loud and/or disturbing noise outside of normal office hours, please contact the local R.C.M.P. office at 250-492-4300.
City Bylaws do not regulate aviation noise. Complaints concerning aviation noise or noise generated from the airport can be reported to the Airport Manager at 250-770-4422. See Airport Noise Transport Canada for more information. You can also obtain more information from from the Parliament of Canada: Aircraft Noise Management
The Good Neighbour Bylaw 2012-5030 [PDF - 1.2 MB] prohibits the accumulation of filth, discarded materials, rubbish, and other noxious or offensive matter on property.
When a complaint is received alleging that a property is unsightly, a Bylaw Officer will attend the property to determine if the situation warrants further action. If so, a letter is sent to the owner of the property requesting that the unsightly conditions be corrected within a set timeline. If compliance is not forthcoming within the timelines set out, the City may, by its employees or other persons, enter the property and carry out whatever work is necessary to bring the property into compliance with the Bylaw at the expense of the owner who failed to comply. The cost of cleanup may be recovered by being added to taxes if unpaid. The owner of the property, at the discretion of the Bylaw Officer, may also be issued a ticket for non-compliance.
The City of Penticton Traffic Bylaw 94-39 [PDF - 1 MB] enacted pursuant to the Motor Vehicle Act and the Local Government Act regulates the traffic and use of highways within the Municipality.
This Bylaw is extensive and regulates moving and non-moving violations that are enforced by Bylaw Officers and the R.C.M.P.
Snow & Ice Removal
Pursuant to the Good Neighbour Bylaw [PDF - 1.2 MB] owners or occupiers of real property shall remove snow from sidewalks and footpaths bordering the property owned or occupied by them within 24-hours of the accumulation of the snow.
Nuisance Properties & "Grow-Ops"
The City has recently entered into a partnership with the RCMP, Interior Health Authority, BC Safety, Social Services and other Provincial ministries to deal with the problem of grow-ops and other nuisance properties. Controlled Substances Property Remediation Bylaw No. 2004-71 [PDF - 25 KB] gives full details.
Pawnbrokers and Second Hand Dealers
All businesses purchasing and selling used merchandise, jewelry, precious minerals, electronics, etc. that fall under the regulations outlined within the City's Pawns and Secondhand Bylaw No. 97-68 [PDF - 21 KB] will be required to meet Zoning regulations as well as ensure that the business owner:
- Updates' the status of their Business Licence and changes the Description of their Business Licence (at no extra cost)
- Contacts' the RCMP for their requirements regarding this type of business.
- Holds' merchandise for a minimum of 30 days whether of 30 days whether for resale, alteration,repair, and disposal or in any manner part with any goods, articles or things purchased or recieived.
For registration requirements please see our Pawnbrokers and Second Hand Dealers Bulletin [PDF - 1.2 MB]
In April, 2013 amendments to the Smoking Bylaw 87-15 were made to include a definition of “Public Municipal Open Space”-a park, playing field, tennis court, playground lawn bowling green, walkway, path, trail, beach, dock, marina or other outdoor public space which is owned, controlled or operated by the City for the use of pleasure of the public.
Since the amendments to the Smoking Bylaw in 2013, Bylaw Services officers have mostly educated the public with the locations determined to be “No Smoking”. The educative approach has involved verbal warning interactions in public municipal open spaces when seen by an officer in the field (primarily complaint based), which is aligned with smaller-mid-sized BC municipalities. Each summer, the department has staffed a summer student to assist with public education of the ‘No Smoking’ locations. When giving a verbal warning, Section 6 (a) is identified-Smoking in a public municipal open space is an offence holding $100 Bylaw Offence Notice.
Please view the Penticton Smoking Regulation Bylaw No. 2018-68.
Firearms & Archery
There are very specific regulations around the discharge of firearms and drawbows in the City of Penticton. Please view Bow and Arrow and Firearms Regulations Bylaw No.2015-37. To apply for a permit for the discharge of bows and arrows/firearms, please complete this application [PDF - 357 KB]
Contact Bylaw Services:
If you have questions regarding Bylaw Notices and the Disputes process, go to Adjudication.