The Electric Utility is owned and operated by the City of Penticton and provides electrical service to approximately 17,000 residential, commercial, and industrial customers within City limits through a medium voltage distribution and four substations. Power is purchased from FortisBC at a wholesale rate and resold to utility customers at a retail rate. The revenue generated from electrical sales is used to cover the costs associated with running the utility and also provides an annual dividend to the City which is used to fund general capital projects.

The Electric Utility provides the following services to the community:

  • Electrical power distribution system design, installation, operation and maintenance;
  • Electrical service connections to residential, commercial and industrial customers;
  • Provision of revenue metering equipment and ensuring compliance with relevant legislative requirements of Measurement Canada;
  • Streetlight design, installation and maintenance; and
  • Traffic signal design, installation and maintenance.

PLEASE NOTE:  Underground secondary services (including conductors and conduits) from poles, services boxes, and transformers to meter bases on private property are owned and maintained by the property owner.  Overhead secondary services to masts on private property or to the first point of contact (eg. private pole) are owned and maintained by the City.  The electric meter is owned by the City of Penticton Electric Utility in both cases. There may be some exceptions, contact the City of Penticton Electric Utility for clarification.

Reporting a Power Outage

We are pleased to provide information on how to report a power outage, as well as how to be prepared in the event of an outage.

For More Information

You can contact the Electric Utility staff directly for more information.

For information on your Electrical bill, please contact the Utilities Dept. at 250-490-2489