Revenue & Collections


City Revenue

The city has a number of sources of revenue to fund the essential services the City provides. Over 38% of its revenues comes from the sale of electricity to its Citizens, followed by 26% in taxes collected from its residents and businesses. The sale of sewer and water services makes up a further 12% with 10% coming from the user fees collected for various areas including use of City facilities such as the recreation center, garbage and recycling fees, building and licensing fees, transit and parking fees.

Within Revenue & Collections we are responsible to:

  1. Provide a welcoming inquiry and referral service to both newcomers and repeat visitors to City Hall.
  2. Accept and process all incoming City revenues.
  3. Administer the City’s pre-authorized payment plans for both utilities and property taxes.
  4. Provide billing and collection services for the electric, water, and sewer utilities.
  5. Provide account management services for customers of the electric, water & sewer utilities.
  6. Provide billing and collection services for the City’s general municipal taxation and City Services such as garbage, recycling, and storm water.
  7. Provide billing and collection services for other taxing authorities, including School District 67, the Regional District of Okanagan-Similkameen, the Regional Hospital District, BC Assessment Authority, and Municipal Finance Authority.
  8. Act as a collection and administration point for Provincial programs such as the Home Owner Grant and Property Tax Deferral programs.
  9. Provide a sales point for transit tickets and passes, Dog Licence administration and tag purchases, municipal licence decals, municipal tickets, and tags for additional garbage/recycling/yard waste pick up.