Avoid postage fees by signing up for monthly e-bills

Due to increases in the cost of postage, the City of Penticton will be implementing a postage fee for utility customers who require bills mailed to them.

Effective May 1, 2015, electrical customers who receive a hard-copy bill by mail will be required to pay a $1 postage fee. Customers who sign up for electronic bills will not have to pay the $1 postage fee.

“We've seen an increase in MyCity and e-bill users already over the past year, which is encouraging as we embrace new technology and innovation. This is in line with other utility and service providers that have moved toward e-billing for customers and cost recovery on paper bills,” said Mayor Andrew Jakubeit.

The postage fee was discussed by Council as part of the 2015 Budget process. The City of Penticton has over 17,400 electric utility customer accounts, meaning postage for monthly bills cost the City over $183,000 last year. With increasing Canada Post rates, this amount would increase significantly in coming years.

E-bills are an easy, cost-effective solution – arriving each month directly to the customer's email inbox. If customers want to retain a hard copy of the bill, the PDF file format makes it easy to print it out at home. And e-bill customers still enjoy their City newsletter —it comes with the e-mailed statement!

E-bill registration is easy!

To take advantage of the completely electronic system, customers can easily register with MyCity and sign up for the service with their email address:

  1. Go to MyCity at http://mycity.penticton.ca
  2. Click on “Register now.
  3. Enter your email address, first name, last name, phone number and password. You will also choose a security question to help prompt you later.
  4. Click “Register” to complete the process.
  5. A confirmation email will be sent to your email address. Go to your email inbox, click on the link provided to confirm your account. (Sometimes emails get flagged as spam/junk. Check that folder if nothing appears soon after.)
  6. Once you are confirmed and logged into MyCity, click on “Register accounts” from the side menu.
  7. Select account type “Utility.”
  8. Enter the account code on your monthly bill and click “Register.”
  9. Click on the registered account.
  10. On the tab that says “eBills” on the side menu, click on the method of delivery to be “e-billing.”

The benefits don't just stop there. MyCity accounts also allow property owners to view property tax notices, once they have registered their tax folio number to the account.

Have questions, need help with the process or forgot your password? Call 250-490-2489 or email utilities@penticton.ca and the Utilities team is ready to help.

Email assistance

Don't have a computer at home, or have older family members who don't have home access? That's OK, the Penticton Public Library has five computers available for internet browsing in one-hour increments to a maximum of 120 minutes per day. This service is available for holders of valid library cards. Printing is available for only 25 cents per page. USB devices may be used on these computers to save the file for later.

Don't have personal email, or have family members who haven't made the leap? The City of Penticton and Penticton Public Library are partnering to help residents increase their computer skills – particularly those without email accounts. Two sessions will be held in May:

  • Sunday, May 3 from 1 to 5 p.m.
  • Wednesday, May 13 from 5:30 to 7 p.m.

With Library staff on hand for help, participants will be walked through the process of setting up an email account. Once that email account is active, participants will be shown MyCity, how to create an account and signing up for e-bills.

Sessions are free, but advance registration is required by calling 250-770-7781 or visiting the Library's front desk. Participants are encouraged to ensure they have their Electric Utility account information (past bill) and somewhere safe they can write down their email/MyCity login information.