Bylaws help support public safety and a peaceful quality of life throughout the community. Bylaw Enforcement Officers support and uphold City bylaws, with the primary goals of ensuring public safety, maintaining community standards and managing behavioural and nuisance issues.
Find out how to register a complaint and how each are processed.
View multiple ways to pay your Bylaw Offence Notice/ticket.
See which steps you can take to dispute a Bylaw Offence Notice.
For issues related to dogs, backyard chickens, urban deer, pest control and other wildlife.
How to clean up graffiti, report to the City and steps you can take to deter vandalism.
Information about parking regulations, the Resident Parking Program, parking lots and other options.
Learn about other safety issues including safe needle and sharps disposal.
Learn about the Vacant Building Program or find out how to make a complaint.
To report a non-emergency bylaw issue, please fill out our online form. All requests will be forwarded to the appropriate contact for consideration.
Phone: 250-490-2440, Monday - Friday, 8 a.m. - 4:30 p.m.
After Hours: For Bylaw Officer response from 4:30 p.m. - 8:30 p.m., Monday to Friday, phone: 250-809-4367.