Service Announcement
This announcement was updated at 2:30pm November 17, 2021.
Due to recent extreme weather and storms, City phone lines are currently not in service. The City continues to work with our telecommunications supplier, Bell, towards a solution.
To contact City facilities during the phone outage, please visit www.penticton.ca. To notify us of a non-emergency issue, please fill our our Report and Issue online form.
For specific information, the City has a comprehensive list of contacts to allow you to connect directly with appropriate departments. Below are some of the most common contacts:
- If there is a media inquiry or question related to communications, please contact CityofPentictonAnnouncements@penticton.ca.
- If you have a bylaw related concern including parking issues, please email Bylaw directly at bylaw@penticton.ca.
- If you have a question regarding roads or transportation, please contact publicworks@penticton.ca.
- For utility service questions, please contact electric.utility@penticton.ca and for billing inquiries please contact utilities@penticton.ca.
- For electrical emergency issues after hours (3:15pm-7:30am), power outages and power turn on, please email Electrical.oncall@penticton.ca. Please include your name, address, phone humber and issue, and the on-call employee from Electrical will return your message.
- To report an After Hours Emergency (3:15pm-7:30am), such as a watermain break or sewerline break, please call 1-250-469-8402. Please note that this is a long distance number and may be experiencing phone disruptions.
- If you want to submit for a Public Hearing, please email publichearings@penticton.ca and for Temporary Use Permits, Development Variance Permits please email corpadmin@penticton.ca.
- To register for programs and inquiry about other recreation classes, please email rec@penticton.ca.
- To book an inspection, please email buildinginfo@penticton.ca before 8:30 a.m. for same-day inspection requests. Please provide a contact name, phone number, Building Permit number and property address and type of inspection you are requesting in the email. Any email messages received after 8:30 a.m. will be scheduled for the next business day. A Building Official will contact the person between 9:00 a.m. to 12:00 p.m. to confirm a time that works best for both parties and confirm if the work will be substantially complete at the time of the inspection and that all required documentation is provided for.