Penticton City Hall
171 Main Street
Penticton, BC
V2A 5A9
General Inquiries (Switchboard)
250-490-2400
Hours of Operation
Monday to Friday, 9:00 a.m. – 4:00 p.m.
Closed for all statutory holidays
Would you like to notify us of a non-emergency issue? Please fill out our Report an Issue online form.
Quick Contacts
Emergencies: 911
Report a Power Outage (After-Hours Answering Service): 250-490-2324
City After-Hours Answering Service: 250-490-2324
Penticton RCMP: 250-492-4300
Penticton Fire Department: 250-490-2300
Would you like to notify us of a non-emergency issue? Please fill out our Report an Issue online form.
Before you get started on any building project, please contact us to arrange a pre-application meeting. We’ll take a look at your concept plans and guide you toward which steps may be required. This also helps expedite the permit application process.
Building Department
Phone: 250-490-2501
Email: buildinginfo@penticton.caFor information about business licences:
Business Licensing
Phone: 250-490-2488
Email: businesslicences@penticton.caTo notify us of a concern or suggestion, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.
Bylaw
Phone: 250-490-2440, Monday - Friday, 8 a.m. - 4:30 p.m.
For Bylaw Officer response from 4:30 p.m. - 8:30 p.m., Monday to Friday, please call: 250-809-4367
Email: bylaw@penticton.caDog Control
Phone: 250-492-3801
Email: dogs@penticton.caJoAnne Kleb, Communications and Engagement Manager
Phone: 250-490-2586
Email: communications@penticton.caPhone: 250-490-2410
Email: corpadmin@penticton.caPhone: 250-490-2579
Email: economicdevelopment@penticton.caElectrical Service Inquiries & Operations
Phone: 250-490-2535
Email: electric.utility@penticton.caBilling Inquiries
New accounts, moving or changing your service:
Phone: 250-490-2489
Email: utilities@penticton.caReport an Outage
During Business Hours (Monday - Friday, 7:30 a.m. - 3:15 p.m.): 250-490-2539 or electric.utility@penticton.ca
After Hours: 250-490-2324
To contact Mayor & Council collectively, email council@penticton.ca
For individual contacts, visit our City Council page.
To notify us of a concern or suggestion involving City park amenities or groundskeeping, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.
For urgent matters, contact:
Phone: 250-490-2500
Email: parks@penticton.caCommunity Centre & Pool: 325 Power St., Penticton. Phone: 250-490-2426, rec@penticton.ca
McLaren Arena: 1350 King Street, Penticton. Phone: 250-490-2437
Phone: 250-490-2501
Email: development@penticton.ca
Phone: 250-490-2485
Email: taxclk@penticton.caTo notify us of a non-emergency concern or suggestion, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.
For urgent requests involving road repair and maintenance, please contact:
Public Works
Phone: 250-490-2500
Email: publicworks@penticton.caFor urgent issues involving a traffic signal, please contact:
Electric Utility
Phone: 250-490-2456
Email: electric.utility@penticton.caFor information regarding your utilities (electric and water) bill:
Phone: 250-490-2489
Email: utilities@penticton.caPenticton Visitor Centre
888 Westminster Avenue West, Penticton, V2A 8S2Visiting hours: Monday-Saturday: 9 a.m.-6 p.m., Sunday: 9 a.m.-5 p.m.
Closed Thanksgiving, Christmas Day, Boxing Day and New Year’s Day.Website: www.visitpenticton.com
Phone: 250-276-2170
Toll Free: 1-800-663-5052
Email: ask@visitpenticton.comMissed garbage collection? Phone: 250-490-3888
To notify us of a concern or suggestion involving garbage, recycling or yard waste, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.
For urgent issues, contact:
Phone: 250-490-2500
After-hours emergencies: 250-490-2324
Email: publicworks@penticton.caTo notify us of a concern or suggestion involving your water, sewer or stormwater services, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.
For questions about your tap water, contact:
Water Treatment Plant
Phone: 250-490-2560
Email: wtp@penticton.caIf you are experiencing an urgent sewer problem or have questions about the sewer system, please contact:
Public Works
Phone: 250-490-2500
Email: publicworks@penticton.caFor general information about the City’s wastewater treatment plant, or to book a tour, contact:
Wastewater Treatment Plant
Phone: 250-490-2550
Email: joel.mertz@penticton.caFacebook: @City of Penticton – Municipality
Twitter: @cityofpenticton
Instagram: @cityofpentictonofficial
LinkedIn: City of Penticton