Contact Us

Quick Contacts

• After Hours & Emergency Contacts

  Emergencies: 911

  Report a Power Outage (After-Hours Answering Service): 250-490-2324

  City After-Hours Answering Service: 250-490-2324

  Penticton RCMP: 250-492-4300

  Penticton Fire Department: 250-490-2300

  Would you like to notify us of a non-emergency issue? Please fill out our Report an Issue online form.

• Building & Licensing

  Before you get started on any building project, please contact us to arrange a pre-application meeting. We’ll take a look at your concept plans and guide you toward which steps may be required. This also helps expedite the permit application process.

  Building Department
  Phone: 250-490-2501
  Email: buildinginfo@penticton.ca

  For information about business licences:

  Business Licensing
  Phone: 250-490-2488
  Email: businesslicences@penticton.ca

• Bylaw Services, Animal Care & Control

  To notify us of a concern or suggestion, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

  Bylaw

  Phone: 250-490-2440, Monday - Friday, 8 a.m. - 4:30 p.m.
  For Bylaw Officer response from 4:30 p.m. - 8:30 p.m., Monday to Friday, please call: 250-809-4367
  Email: bylaw@penticton.ca

  Dog Control

  Phone: 250-492-3801
  Email: dogs@penticton.ca

• Communication & Engagement

  JoAnne Kleb, Communications and Engagement Manager
  Phone: 250-490-2586
  Email: communications@penticton.ca

• Corporate Officer

  Phone: 250-490-2410
  Email: corpadmin@penticton.ca 

• Economic Development

  Phone: 250-490-2579
  Email: economicdevelopment@penticton.ca

• Electrical Utility

  Electrical Service Inquiries & Operations

  Phone: 250-490-2535 
  Email: electric.utility@penticton.ca

  Billing Inquiries

  New accounts, moving or changing your service:
  Phone: 250-490-2489
  Email: utilities@penticton.ca

  Report an Outage

  • During Business Hours (Monday - Friday, 7:30 a.m. - 3:15 p.m.): 250-490-2539 or electric.utility@penticton.ca

  • After Hours: 250-490-2324

• Mayor & Council

  To contact Mayor & Council collectively, email council@penticton.ca

  For individual contacts, visit our City Council page. 

• Parks & Recreation

  To notify us of a concern or suggestion involving City park amenities or groundskeeping, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

  For urgent matters, contact:
  Phone: 250-490-2500
  Email: parks@penticton.ca

  Community Centre & Pool: 325 Power St., Penticton. Phone: 250-490-2426, rec@penticton.ca

  McLaren Arena: 1350 King Street, Penticton. Phone: 250-490-2437

• Planning

  Phone: 250-490-2501

  Email: development@penticton.ca

• Property Taxes

  Phone: 250-490-2485
  Email: taxclk@penticton.ca

• Roads & Transportation

  To notify us of a non-emergency concern or suggestion, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

  For urgent requests involving road repair and maintenance, please contact:

  Public Works

  Phone: 250-490-2500
  Email: publicworks@penticton.ca

  For urgent issues involving a traffic signal, please contact:

  Electric Utility

  Phone: 250-490-2456
  Email: electric.utility@penticton.ca

• Utilities Billing (Electric, Water & Sewer)

  For information regarding your utilities (electric and water) bill:

  Phone: 250-490-2489
  Email: utilities@penticton.ca

• Visitor’s Centre

  Penticton Visitor Centre
  888 Westminster Avenue West, Penticton, V2A 8S2

  Visiting hours: Monday-Saturday: 9 a.m.-6 p.m., Sunday: 9 a.m.-5 p.m.
  Closed Thanksgiving, Christmas Day, Boxing Day and New Year’s Day.

  Website: www.visitpenticton.com
  Phone: 250-276-2170
  Toll Free: 1-800-663-5052
  Email: ask@visitpenticton.com

• Waste Collection

  Missed garbage collection? Phone: 250-490-3888

  To notify us of a concern or suggestion involving garbage, recycling or yard waste, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

  For urgent issues, contact:
  Phone: 250-490-2500
  After-hours emergencies: 250-490-2324
  Email: publicworks@penticton.ca

• Water & Wastewater

  To notify us of a concern or suggestion involving your water, sewer or stormwater services, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

  For questions about your tap water, contact:

  Water Treatment Plant

  Phone: 250-490-2560
  Email: wtp@penticton.ca

  If you are experiencing an urgent sewer problem or have questions about the sewer system, please contact:

  Public Works

  Phone: 250-490-2500
  Email: publicworks@penticton.ca

  For general information about the City’s wastewater treatment plant, or to book a tour, contact:

  Wastewater Treatment Plant

  Phone: 250-490-2550
  Email: joel.mertz@penticton.ca

• Follow Us On Social

  Facebook:  @City of Penticton – Municipality

  Twitter: @cityofpenticton

  Instagram: @cityofpentictonofficial

  LinkedIn:  City of Penticton