Citizen Survey

The Penticton Citizen Survey is conducted to gauge public satisfaction with municipal programs and services and to gain insights into citizen service priorities.

Each survey asks a similar set of general questions, as well as questions pertinent to current policy issues and interests. Where possible, the results of the survey are compared to past findings to determine changes in citizen sentiment. The most recent Citizen Survey was conducted in 2019.

2019 Citizen Survey

The majority of residents (68%) rate their quality of life in Penticton as good or excellent, according to the 2019 Citizen Survey results.

Participants were asked to rate Penticton as a place to retire, holiday, raise a family, find a job, start a business and as a safe place to live. Results were compared with 2013 feedback when the survey was last completed.

The ratings in these areas were fairly consistent with the 2013 results, with the exception of the perception of Penticton as a safe place to live, which declined from an average score of 4 out of 5 in 2013 to 2.9 in 2019. Thirty-six per cent of participants gave Penticton a good (4/5) or excellent (5/5) rating as a safe place to live.

All-City services were rated in the top quartile, meaning that perceptions of importance and performance all scored an average rating above 3 out of 5 on a scale of 1 to 5. Services that saw the biggest increases in terms of the perception of importance and performance when compared to 2013 include Economic Development, Planning, Transit, Fire Department and Online Services. Perceptions of the performance of Police services declined over 2013.

The City’s performance in other areas improved in 2019. The 2019 average ratings for the understanding of how the City spends tax dollars (3.1/5), listening to citizens (3.0/5), and belief that the City is doing a good job (3.2/5) increased over 2013. The average rating for receiving good value for taxes (3.1/5) remained the same as 2013.

The top three priorities for the future that received the most interest from the list provided include improving safety and security (84 per cent), smart growth and development (75 per cent) and advancing environmental initiatives and practices (70 per cent).

Read the full results online on Penticton’s Shape Your City website.

Previous Surveys