Doing Business with Development Services during COVID-19 response

Service Announcement

UPDATE March 31: 

At this time, City Hall is closed to the public but most city services continue to function including the Building and Licensing departments.  Plan Review and Inspections are still being conducted pending confirmation of the building official.  Please call 250-490-2511 or book through MyCity.

If you are planning on starting a project, you can submit building permit applications digitally to buildinginfo@penticton.ca. Please include all the items on the permit checklist along with digital drawings.  See our website for more information and forms:  https://www.penticton.ca/business-building/building-permits. Once we receive the application, we’d review it to make sure its complete, then you’d get confirmation of acceptance or a list of missing items.  

If you have any questions please contact us at buildinginfo@penticton.ca  or call us at 250 490 2571.


Effective Monday, March 23, 2020 City Hall is being closed to the public due to the COVID-19 response. 

The City of Penticton is committed to supporting our local development industry through the current COVID-19 event. Our staff are here to support your projects, ensuring that we can continue providing service to you. 

As a precautionary measure to prevent the spread of the virus and support the safety of clients and employees, we are temporarily limiting in-person contact with staff members.  We direct everyone to follow recommended protocols and best practices for prevention and mitigation (hygiene, limited contacts and social distancing). 

Please contact our Development Services staff: 

  • In-person appointments with Building Officials, Planners and Development Engineering are cancelled until further notice.  Please connect with your file manager or building official by telephone or email (quoting your Development Application file or Building Permit number).
  • Please forward any Liquor Licensing or Business Licence applications or changes of information to businesslicences@penticton.ca.  
  • Please forward road closure applications to development@penticton.ca
  • Inquiries related to property file search requests can be directed to propertyinfo@penticton.ca or visit our Property File Information page.
  • Please note that property information, mapping and some payments (including business licensing) can be accessed through online services.
  • MyCity can be used to monitor your business license account, track building permits, book building permit inspections and make some payments.

Apply for your Planning Application: 

  • Development applications can be emailed to planning@penticton.ca.  Only complete application packages will be processed. If you’re unsure about whether your application submission is complete, please give us a call and we review it with you over the telephone. Acknowledgement of receipt will be provided by email. 

Apply for your Building Permit: 

  • Building Permit applications can be emailed to buildinginfo@penticton.ca.  All supporting information must be received as one complete package.  Only complete application submission will be processed.  Acknowledgement of receipt will be provided by email. 

Building Permit Applications:
Applicants should complete the checklist(s) that form part of the Building Permit application form. If you’re unsure about whether your application submission is complete, please give us a call and we review it with you over the telephone. 

  • We will call you to let you know when your Building Permit is ready to issue.  Payment of the permit fees can be made by cheque payable to the City of Penticton and can be placed in the Drop Box at the City Hall, (right of the doors), sent via mail or paid at the SOEC box office.
  • Alternatively, starting Wednesday April 1, persons with a MyCity account will be able to pay outstanding building permit balances up to $15,000 via credit card.  This service is provided through Paymentus and there is a 2.95% transaction fee associated with this online payment option.  For more information see payments.
  • Once payment has been received, pick-up of Permit packages must be coordinated with staff.  Please contact us at (250) 490-2571 to make arrangements suitable to your circumstances. 

Book your Building Inspection: 

  • Building inspections will continue but some site visits may be limited, staff will contact you directly if to ensure safety protocols are followed (i.e. limiting the number of people present at the time of inspection).  Please note that a minimum of 2.0m spatial separation must be maintained and site contacts must not be ill or potentially exposed within the last 14 days to persons with or under investigation for COVID-19 or have been on a commercial flight.
  • All inspection notices will be forwarded via email to the pre-assigned contacts.  If you have questions, concerns please contact your building official directly and forward all documents, photos, etc. to permits@penticton.ca with associated address and building permit subject header.  Please do not attend City Hall to drop off information or to speak directly to inspectors. 
  • No inspections will be carried out in occupied homes or commercial buildings.  Staff will coordinate directly regarding site condition requirements and re-inspections at a later date.
  • Failure to arrange for the necessary inspections (see your permit condition letter) or start work without a valid permit will be stopped worked with associated penalties.

We are here to help: 

We will continue to be available via telephone and email to keep things running and to assist you during regular business hours.  We thank you for your patience and will continue to update you on any further changes.