Contact Us

Emergencies: 911

Report a Power Outage (After-Hours Answering Service): 250-490-2324

City After-Hours Answering Service: 250-490-2324 

Note: If you are having trouble getting through to the City at the phone numbers above, please call 250-490-2345. For emergencies, please call 911. 

Penticton RCMP: 250-492-4300

Penticton Fire Department: 250-490-2300

Would you like to notify us of a non-emergency issue? Please fill out our Report an Issue online form.

Before you get started on any building project, please contact us to arrange a pre-application meeting. We’ll take a look at your concept plans and guide you toward which steps may be required. This also helps expedite the permit application process.

Building Department
Phone: 250-490-2501
Email: buildinginfo@penticton.ca

For information about business licences:

Business Licensing 
Phone: 250-490-2488
Email: businesslicences@penticton.ca

To notify us of a concern or suggestion, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

Bylaw

Phone: 250-490-2440, Monday - Sunday, 6 a.m. - 10 p.m.
For Bylaw Officer response from 4:30 p.m. - 8:30 p.m., Monday to Friday, please call: 250-809-4367.
Email: bylaw@penticton.ca

Animal Care & Control

Phone: 250-492-3801
Email: dogs@penticton.ca

Note: If you are having trouble getting through to the City at the phone numbers above, please call 250-490-2345. For emergencies, please call 911. 

Email: communications@penticton.ca

For media requests, please email communications@penticton.ca or call 250-809-5623. 

Phone: 250-490-2410
Email: corpadmin@penticton.ca 

Phone: 250-276-2165
Email: economicdevelopment@penticton.ca

Electrical Service Inquiries & Operations

Phone: 250-490-2535 
Email: electric.utility@penticton.ca

Billing Inquiries

New accounts, moving or changing your service:
Phone: 250-490-2489
Email: utilities@penticton.ca

Report an Outage

• During Business Hours (Monday - Friday, 7:30 a.m. - 3:15 p.m.): 250-490-2539 or electric.utility@penticton.ca
• After Hours: 250-490-2324

Note: If you are having trouble getting through to the City at the phone numbers above, please call 250-490-2345. For emergencies, please call 911. 

Primary phone number: 250-490-2300 

Fire Prevention: 250-276-8135

Emergency Program Manager: 250-290-2318

Email: fire@penticton.ca 

Visit the Fire Department's webpages

To notify us of a concern or suggestion involving City park amenities or groundskeeping, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

For urgent matters, contact:
Phone: 250-490-2500
Email: parks@penticton.ca

Note: If you are having trouble getting through to the City at the phone numbers above, please call 250-490-2345. For emergencies, please call 911. 

Community Centre & Pool: 325 Power St., Penticton. Phone: 250-490-2426, rec@penticton.ca

McLaren Arena: 1350 King Street, Penticton. Phone: 250-490-2437

Phone: 250-490-2501

Emails: development@penticton.ca or planning@penticton.ca 

Phone: 250-490-2485
Email: taxclk@penticton.ca

To notify us of a non-emergency concern or suggestion, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

For urgent requests involving road repair and maintenance, please contact:

Public Works

Phone: 250-490-2500
Email: publicworks@penticton.ca

For urgent issues involving a traffic signal, please contact:

Electric Utility

Phone: 250-490-2456
Email: electric.utility@penticton.ca

Note: If you are having trouble getting through to the City at the phone numbers above, please call 250-490-2345. For emergencies, please call 911. 

For information regarding your utilities (electric and water) bill:

Phone: 250-490-2489
Email: utilities@penticton.ca

Note: If you are having trouble getting through to the City at the phone number above, please call 250-490-2345. For emergencies, please call 911. 

Penticton Visitor Centre & Gift Shop
120-888 Westminster Avenue West, Penticton, V2A 8S2

Website: www.visitpenticton.com
Phone: 250-276-2170
Toll Free: 1-800-663-5052
Email: ask@visitpenticton.com

Missed garbage collection? Phone: 250-490-3888

To notify us of a concern or suggestion involving garbage, recycling or yard waste, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

For urgent issues, contact:
Phone: 250-490-2500
After-hours emergencies: 250-490-2324
Email: publicworks@penticton.ca

Note: If you are having trouble getting through to the City at the phone numbers above, please call 250-490-2345. For emergencies, please call 911. 

To notify us of a concern or suggestion involving your water, sewer or stormwater services, please fill out our Report an Issue online form. The appropriate member of our team will respond by email.

For questions about your tap water, contact:

Water Treatment Plant

Phone: 250-490-2560
Email: wtp@penticton.ca

If you are experiencing an urgent sewer problem or have questions about the sewer system, please contact:

Public Works

Phone: 250-490-2500
Email: publicworks@penticton.ca

Note: If you are having trouble getting through to the City at the phone numbers above, please call 250-490-2345. For emergencies, please call 911. 

For general information about the City’s wastewater treatment plant, or to book a tour, contact:

Wastewater Treatment Plant

Phone: 250-490-2550
Email: publicworks@penticton.ca 

Facebook:  @City of Penticton – Municipality

Twitter: @cityofpenticton

Instagram: @cityofpentictonofficial

LinkedIn:  City of Penticton